The effective manager's handbook for customer service success
By Edward Gagnon.
Description
It's a Service World. To succeed long-term, companies must retain and grow their customer base. The Effective Manager's Handbook for Customer Service Success is the tool that will give every manager insight into successful customer service, from people to processes, from motivation to measurement.Including 52 quick and enlightening customer service tips plus weekly motivational quotes from business leaders and philosophers, the Handbook can be an asset to your company.The Handbook also offers an action-oriented Weekly Service Notebook. This tool encourages simple but effective dai...
ISBN(s)
0595150950, 9780595150953
