Developing Knowledge-Based Client Relationships: The Future of Professional Services (Knowledge Reader)
By Ross Dawson B.Sc. (Hons.) in Physics Bristol University U.K..
Description
The publication of this book heralds a new field of management, thought and practice. The advocates of the 'knowledge economy' have to date focused almost exclusively on how managers can increase the internal productivity of their knowledge assets and intellectual capital. The important next step is understanding that a large and rapidly increasing proportion of the value of business transactions is in knowledge itself. Once this is recognized, managers must devote their attention to how to maximize the value of that knowledge to customers, and tie that directly to developing endu...
ISBN(s)
0750671858, 9780750671859
